Support
Support
The license must be activated to verify your license through online registration after installing the program or when the 30-day trial period expires. You can activate the software at any time using your license key.
Activating on a new computer counts toward your maximum allowed activations.
If you reinstall Windows — such as after replacing your hard drive — you will need to activate the license again.
However, you can avoid using an additional activation by deactivating the license on your old computer or operating system before setting up the new one.
For detailed instructions, please refer to the FAQ answer on how to do that.
How to contact support
We value your feedback and welcome suggestions for improving the program or adding new features.
If you have questions or encounter an issue, please check the User Guide or FAQ section first — you may find an answer, solution, or workaround there. If you still need assistance, you can reach out via email.
Before reporting a problem:
- Ensure you have the latest version installed (Help > Check for Updates) - your issue may already be resolved in a recent update.
- When emailing support, include the following details for faster troubleshooting:
- Operating system version **
- EZ Contact Book version **
- Detailed description of the issue (including any error messages or screenshots)
- Steps to reproduce the problem (if applicable)
Note
** When using the Support Email link in the program’s About box, the email subject line will automatically include your operating system and program version.
Important:
Providing as much detail as possible increases the chances of a quick resolution.